Privacy Policy

Ramvan Labs  |  Last updated: April 30, 2026

1. Who We Are

Ramvan Labs operates the website www.Ramvanlabs.com and develops Shopify applications, SaaS products, automation tools, analytics products, reporting tools, and related digital services.

In this policy, “Ramvan Labs,” “we,” “our,” or “us” refers to the owner and operator of Ramvan Labs. “You” refers to merchants, customers, visitors, users, and any person using our website, apps, or services.

2. Information We Collect

2.1 Information You Provide Directly

• Name, business name, email address, phone number, and support details.
• Account registration details and profile information.
• Billing, subscription, plan, and payment-related information.
• Messages, support requests, feedback, and communication history.
• Information submitted through forms, onboarding flows, or app settings.

2.2 Information Collected Through Shopify Apps

When you install or use one of our Shopify apps, we may access information from your Shopify store based on the permissions approved during installation. This may include:

• Store name, store URL, store owner details, plan details, currency, and timezone.
• Products, variants, collections, inventory, stock levels, and locations.
• Orders, order items, refunds, fulfillments, transactions, discounts, and customer-related order data.
• Customer data needed to provide app functionality, such as name, email, phone, address, order history, and customer tags where applicable.
• App usage data, settings, reports, alerts, logs, webhooks, and sync status.

We only request access to Shopify data that is reasonably required to operate, improve, secure, and support the specific app you install.

2.3 Information Collected Automatically

• IP address, browser type, device details, operating system, and referring pages.
• Usage activity, pages visited, session data, feature usage, and error logs.
• Cookies, analytics identifiers, and similar technologies used for security, analytics, and product improvement.

3. How We Use Information

We use collected information to:

• Provide, operate, maintain, and improve our website, Shopify apps, and SaaS products.
• Authenticate users, manage accounts, process subscriptions, and support billing.
• Sync, analyze, and display store data based on app functionality.
• Send reports, alerts, notifications, and operational messages configured by users.
• Provide customer support, troubleshoot bugs, and respond to inquiries.
• Monitor app performance, prevent abuse, detect fraud, and secure our services.
• Comply with legal, regulatory, tax, accounting, and platform obligations.
• Send product updates, service announcements, and marketing communications where permitted.

4. Legal Basis for Processing

Depending on your location, we process personal information based on one or more legal grounds, including performance of a contract, consent, legitimate business interests, compliance with legal obligations, and protection of our services and users.

5. Shopify Merchant and Customer Data

For Shopify apps, merchant store data and customer data are processed only for providing app functionality approved by the merchant. We do not sell Shopify customer data. We do not use Shopify customer data for unrelated advertising.

If a merchant requests deletion of store data or uninstalls an app, we will delete or anonymize applicable data within a reasonable period unless retention is required for legal, security, billing, dispute resolution, or fraud prevention purposes.

6. Sharing of Information

We may share information with:

• Service providers that help us host, operate, analyze, secure, and support our services.
• Payment processors, billing providers, and subscription platforms.
• Communication providers used for email, WhatsApp, SMS, or notification delivery where applicable.
• Analytics, logging, infrastructure, and error-monitoring providers.
• Legal, regulatory, or government authorities when required by law.
• Business successors in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We require service providers to use information only as needed to provide services to us and to protect it appropriately.

7. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

App-related data may be retained for a limited period after app uninstall to support reinstallation, billing records, fraud prevention, legal compliance, or dispute resolution, unless deletion is requested and legally permitted.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to keep users signed in, remember preferences, improve product performance, measure usage, prevent abuse, and understand how visitors interact with our website and services.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website or products.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption where appropriate, secure hosting, logging, monitoring, and limited employee or contractor access.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable practices.

10. International Data Transfers

Our services may be operated from India or other countries, and information may be processed by service providers located in different jurisdictions. By using our services, you understand that your information may be transferred, stored, and processed outside your country of residence.

11. Your Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, object to processing, or request a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

12. Children’s Privacy

Our website, Shopify apps, and SaaS products are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

13. Third-Party Links and Integrations

Our website and products may contain links to third-party websites or integrate with third-party platforms such as Shopify, payment processors, messaging providers, analytics providers, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Communications

We may send service-related communications such as account notices, billing updates, security alerts, technical messages, product changes, or support responses. Where permitted, we may also send marketing emails. You may opt out of marketing communications, but you may still receive essential service messages.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website, apps, or services after changes are posted means you accept the updated policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, contact us at:

Ramvan Labs
Website: www.Ramvanlabs.com
Email: hello@Ramvanlabs.com